A Top 15 firm of Chartered Accountants based in the City. Firm are full of ambitious people, united in our mission to be exceptional accountants and business advisers delivering seamlessly integrated client service. The successful candidate will have at least three years experience administering a clustered Windows Hyper-V network with centralised storage and will be able to hit the ground running immediately adding value and suggesting changes to improve and develop the existing network. Reporting directly to the Senior IT Manager, you will be responsible for the day to day management of the IT Supervisor and managing/mentoring our two IT Apprentices.
Duties and Responsibilities:
Day to day network administration including patch/update management
Configuring SAN storage when needed
Configuring new servers to be deployed into the cluster
Suggesting improvements to the existing infrastructure, agreeing them with the Senior IT
Manager and implementing them
Troubleshooting backups when there are problems
Improving exiting policies and procedures around network maintenance
Working with the IT Supervisor and Senior IT Manager towards Cyber Essentials Plus
Managing an IT support team via a helpdesk system
Mentoring junior colleagues, teaching them both IT skills and management skills
Providing end user support (primarily third line although this may be 1 st /2 nd during cover)
Providing occasional out of hours support (1 st line)
Improving tech support by implementing changes to make the team more effective (in
consultation with the senior IT Manager)
Training:
Training will be provided in any apps specific to us to allow 1 st , 2 nd or 3 rd line support
Our knowledgebase contains a wealth of info relating to our apps and network
We support our team members in gaining MS qualifications which relate to their role in the
business and allow them to add value to the team.
Ideal Candidate:
Ideal candidate must be passionate about IT and be able to demonstrate the ability to innovate
solutions in previous roles.
Educated to at least GCSE/NVQ level (or equivalent) ideally in computing related subjects.
Candidate should be able to lead a team and inspire them with a strong management style
Clear written and verbal communication skills are essential. The successful candidate will need to
give guidance and instruction to non-technical employees and partners of the firm.
The ability to troubleshoot IT issues from start to finish, documenting as you go and applying the
same methodical approach to varying issues is essential.
Good time management with the ability to prioritise
Ability to take initiative
